The Structural Equation Model of Adoption Behavior of ERPs for Healthcare Organizations in Thailand

Abstract

The study aim to analyze the structural correlation of the adoption of Enterprise Resource Planning Systems for healthcare organizations. The paper used the concept of the Unified Theory of Acceptance and the Use of Technology (UTAUT) and Institutional Theory. The scope of the research study included 165 respondents who the use of ERP system in public hospitals under the Ministry of Education and Stratified Random Sampling was used in the research with questionnaire rating scale with confidence of 0.958. The data analysis using statistical package LISREL analysis descriptive statistic and the analysis the model of structural relationship which measurement model was consistent with the empirical data with the statistics x2 = 222.76, df = 218, p-value = 0.40, x2/df = 1.02 GFI = 0.91 AGFI = 0.85 RMSEA = 0.012 and CFI = 1.00 The key factors influencing attitudes towards the use had the highest direct effect toward behavior intention. It was followed by the mimetic pressure which had direct effect on the performance expectations of the user. Social factors had direct effect on behavioral intentions. The effort expectancy of the system user had direct effect on behavior intention. and Normative pressure factor had direct effect on the performance expectations of the user.